Half Of Consumers Avoid Seeking Health Care Due To Poor Consumer Experience

About half of consumers in the United States avoid seeking health care because their consumer experience is “a chore,” according to a recent Harris Poll survey. About 67% said every step of the health care process, including finding accessing, and paying, is a chore. Most said the cost of a visit or treatment is often unknown until months later. About 85% said comparing prices for health care should be as easy as shopping for other common services. The survey responses indicated that consumers want better, clearer, and easier communications from health plans and provider organizations, with a preference for digital . . .