Massachusetts Rebids Call Center Support For 988 Suicide & Crisis Lifeline Network Services

The Massachusetts Department of Public Health (DPH) Bureau of Community Health and Preventions Suicide Prevention Program (SPP) is contracting with up to five local crisis call centers delivering 988 Suicide and Crisis Lifeline services (988 Lifeline or Lifeline). The request for responses (RFR BD-24-1031-BCHAP-BCH01-100220) to rebid the contracts was released on March 21, 2024, and responses are due by April 12, 2024. Awards are anticipated in May 2024. The average annual award will be approximately $1.66 million. The contract has one base year followed by a one-year renewal option, for a maximum of . . .