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Three Medicaid health plans that partnered with Lyft to provide non-emergency medical transportation (NEMT) reported improved access to care, lower use of emergency care, and more primary care visits among members who used the service. Members using Lyft to travel to medical appointments also reported higher member satisfaction. Lyft reported outcomes for AmeriHealth Caritas DC, Amerigroup TN, and Centene.

AmeriHealth Caritas DC contracted with Access2Care in 2018. Access2Care is a NEMT manager that partners with Lyft, to oversee AmeriHealth's transportation program. The health plan evaluated the impact of Lyft for 11,400 members who used the service to . . .

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