New York City Housing Authority Launches ‘Fix It Forward’ To Improve Timeliness Of Public Housing Repairs

On July 12, 2015, the New York City Housing Authority (NYCHA) launched the “Fix It Forward” initiative to overhaul how it handles public housing repair requests and ongoing building maintenance to ensure resident health and safety. The goal is to decrease repair request response times  and increase resident satisfaction with the system. About 400,000 city residents live in NYCHA public housing; and about 60% of the NYCHA properties are buildings that are 50 years or older.

The “Fix It Forward” initiative is part of the NYCHA’s larger new 10-year strategic plan called NextGeneration NYCHA. Through the"Fix . . .