Regional Medicare Advantage Plans Have Higher Consumer Satisfaction Than Commercial Member Health Plans

On average, regional Medicare plans are outperforming commercial member health plans in terms of overall consumer satisfaction with an 87-point overall difference. The largest differences in specific aspects of consumer experience for regional plans include:

Helps save time or money: +128 points

Ease of doing business: +93

Level of trust: +92

Product/coverage offerings meet a consumer's needs: +90

The top-performing individual regional Medicare Advantage plans include UMPC For Life, Highmark Blue Cross Blue Shield, Independence Blue Cross, Geisinger Gold, and Priority Health Medicare. All of these regional plans outperform the top-performing national plans.

Overall consumer . . .