State Developmental Disability Administrators Report Program Scale & Use Of Technology Key To Future Success Of Self-Directed Services

State administrators of self-directed services for people with intellectual/developmental disabilities (I/DD) reported that program scale and the use of technology to streamline program administration will be key to successful self-directed services. Self-direction is an approach to human service delivery within long-term services and supports that aims to provide greater control for individuals with disabilities and their closest supporters.

The administrators said that increasing program scale requires the administrator to serve as a change agent and the use of selective incentives to encourage self-direction. Technology to streamline program administration includes use of electronic billing . . .