Metrics-Based Management: Using Data to Enhance Operations and Track the Progress of Your Strategic Plan

This presentation was given at the 2009 OPEN MINDS Strategic Planning Institute in Palm Beach Gardens, Florida, by Joseph P. Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS. Summary: Routine Operational & Management Reports - These provide the foundation of information for daily operations. Key Performance Indicators - These, linked to an organization's strategic and operational plans, ensure progress towards strategic initiatives. Benchmarking and Performance Targets - These drive performance and innovation by continually challenging an organization to improve quality and operations. Management Dashboards - This is the "in-your-face" daily data that managers get to keep them abreast of key issues . . .