Reclaiming The Primary Care Consumer Experience & What It Means To Health & Human Service Organizations

This presentation was given by Peter Anderson, M.D., President, Team Care Medicine & Co-Author of Lost and Found: A Consumer's Guide to Healthcare at the 2016 OPEN MINDS Executive Leadership Retreat on September 20, 2016. In the presentation, Ms. Adler gave an up-to-the-minute update on Optum's telemental health and innovative access strategies in California. In his keynote address, Dr. Anderson described how to optimize the consumer experience at the primary care/specialty care nexus for the greater goal of improving health and highlights where innovation is needed and address the essential attributes consumers . . .