A Blueprint For Cross-System Homelessness Response & Behavioral Health Innovation: The Safe Options Support Program & CBC Hub Case Study

This;OPEN MINDS;Executive Roundtable was delivered on January 8, 2025, by;Pamela Mattel, Chief Executive Officer of Coordinated Behavioral Care (CBC), who presented how CBC designed and launched the Safe Options Support (SOS) Program, supported by a real-time, centralized, and cross-agency coordination platform known as the CBC Hub. The SOS Program seeks to connect individuals to housing while providing person-centered care and connection to support systems. This technology-enabled model is delivering measurable improvements for chronically unsheltered individuals in New York City—reducing care fragmentation, accelerating housing placements, strengthening hospital and shelter transitions . . .