Beyond The Algorithm: Preserving Human-Centered Care In The Digital Era

This presentation took place at The 2025 OPEN MINDS Technology & Analytics Institute. Richie Grantham, Senior Manager, Health Innovation at Kaiser Permanente, explored how one of the nation’s leading integrated health systems is using AI not to replace human care, but to enhance it. He discussed how Kaiser Permanente is weaving cutting-edge technology into its deeply rooted, people-first philosophy—enhancing clinical decision-making, supporting care teams, and building stronger, more trusting relationships with patients.

https://vimeo.com/1131390502?share=copy&fl=sv&fe=ci

https://soundcloud.com/user-202102826/richie-grantham_edited/s-7lFoqnlo823?si=f5de8fd68bf34dc1ba5a8957ad08195c . . .