Building Compassionate, Engaged Teams For A Culture That Matters: The New Hope Treatment Centers Case Study

This;OPEN MINDS;Executive Roundtable was delivered on November 6, 2025, by;Matt Simon, Chief Operating Officer for New Hope Treatment Centers. He shared how his organization has put culture at the center of its strategy—with measurable success—by embarking on a strategic journey to actively cultivate a culture of compassion and engagement.

Mr. Simon presented three elements of that journey: the implementation of a dedicated employee app, the “HUB,” which serves as a critical communication and resource platform; a partnership with AwardCo, a robust recognition and rewards program designed to celebrate the dedication of staff . . .