From Referral To Admission: How Automation Transforms Intake

In behavioral health, every minute matters. Traditional referral processes often rely on manual entry, scattered communication and limited visibility – leading to delays, staff frustration and missed opportunities for timely client care. In this on-demand session, Spectrum Health Systems and Netsmart will share how they modernized their end‑to‑end referral workflow using automation and AI to reduce processing times, improve staff morale and partner satisfaction.

You’ll hear firsthand from Courtney Cross, Director of Data Management, how Spectrum moved from a fax‑ and email‑driven workflow that took up to 15 minutes per referral to an automated, data-informed . . .