Executive Education On-Demand | April 12, 2024
How To Do ‘Same Day Access’ Right: The Diversus Health Case Study
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This OPEN MINDS Executive Roundtable was delivered on April 11, 2024, by Adam Roberts, President and Chief Executive Officer, Diversus Health. He discussed how, despite a strong rebranding campaign, Diversus’ success was limited due to staffing shortages, higher than anticipated demand for services, and operational inefficiencies—leading to long wait times and high no-show rates.
Executive attendees of this session learned about:
How to set realistic new service timelines and goals
How to include frontline staff in decision-making
How to prevent staff fatigue.
How to align the necessary resources
How to shift priorities based on unexpected events
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