Improving Hybrid Service Delivery: Experiences From The Field

This presentation took place at The 2023 OPEN MINDS Performance Management Institute. In this session, attendees discovered which services and consumers are appropriate for telehealth (and which are not), how to optimize service delivery for consumers and clinical professionals, and how to assess clinical professionals’ abilities for hybrid service delivery. Speakers:

Teri Herrmann, MA, Chief Executive Officer, The SPARC Network

Dwayne Stevens, MBA, Chief Information Officer, WestCare Foundation

Jason Engel, DBH, MBA, LCSW, LCADC, Chief Clinical Officer, WestCare Foundation

Sharon Hicks, Senior Associate, OPEN MINDS

https://vimeo.com/800637590/86991e821f

https://soundcloud.com/user-202102826/improving-hybrid-service-delivery-experiences . . .