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This presentation took place on August 25, 2021 during The OPEN MINDS Management Best Practices Institute. OPEN MINDS Senior Associate Ken Carr discussed how a workforce is an important strategic asset, and managing that asset is a critical competency and a challenge. Strategically, the goal for every organization is to bring maximum value (the performance-to-cost ratio) for their investment in human capital. The path to achieving that maximum value is multi-faceted—optimal processes to improve productivity, having each team member operate at the top of their capabilities (and top of their license if they are clinical), and . . .

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