This presentation was delivered by Lisa Kay, Clinical Innovation Lead at Cigna Medical Group, at the 2021 OPEN MINDS Integration Summit: A Tale Of Two Years: New Models For Integrated Care In Today's Post-Pandemic World. In her keynote, "Drivers Of Integration Today & Post Pandemic: Care Pathways & Reimbursement Models," Ms. Kay described Cigna Medical Group’s successful care pathways to promote whole person health, including the referral process and care coordination complexities. She shared the lessons learned during the pandemic and actions taken to address disruptions. She addressed drivers of integration from both the generalist and specialist . . .
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