How (& Why) To Report Consumer Experience Results & Outcomes (Coffee Break Case Study)

OPEN MINDS Senior Associate, Paul Neitman, introduces the methodology and outcomes associated with utilizing client satisfaction surveys and client outcomes data to modify training needs, clinician preferences, and treatment outcomes for clinical professional and consumers alike. Health and human service organizations can improve the consumer experience, boost quality of care, and provide more effective health care by improving the satisfaction of clinical professionals. Developing quality measures for clinicians rooted in a "learning" environment where individuals feel they are growing professionally and are a part of something important can lead to better outcomes . . .