Originally presented on 9/29/2021
During this webinar, Anthony Zerilli, Franchise Operations Manager, Majestic Residences; Vicki Powell, Director of Business Development, SYNERGY HomeCare; and Kelly Anne Deshaies, RN BSN, Director of Nursing, Community Living of Rhode Island on discussed how their organizations have been leveraging integrated pharmacy support services during the COVID-19 pandemic to support resident satisfaction. Stacey Bane, PharmD, Vice President Of Business Development, Assisted Living at Genoa Healthcare also shared challenges organizations are facing in the industry today and why resident satisfaction is important to your organization.
During this session, panelists covered how their communities leverage integrated pharmacy services to:
- Navigate census and staffing issues amid the pandemic
- Ease staff burden and improve workflow efficiencies
- Drive higher resident and family member satisfaction