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This tool can be used to assess an organization’s resilience as part of its strategic planning process.

As part of the assessment itself, there are 12 domains of organizational resilience groups into five categories:

Crafting and Implementing Strategy

Matching the service portfolio to performance requirements and market demands

Optimizing Relationships with Payers and Employees

Driving Growth with Technology First, Customer-Focused Services

Leading with Financial Strength and the Right Executive Team . . .

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