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This presentation was delivered by Monica E. Oss, Chief Executive Officer, OPEN MINDS on September 12, 2019 at The 2019 OPEN MINDS Executive Leadership Retreat. In the presentation, Ms. Oss discussed her perspective on the current state of the market for organizations serving complex consumer populations; how executives can position their organization for success through a complexity leadership model; and her advice for provider organizations as they build a strategy for long-term success in a competitive health and human service market.
