This session took place on August 23, 2021 at The 2021 OPEN MINDS Management Best Practices Institute. Victor Armstrong, the North Carolina Division Director of Mental Health, Developmental Disabilities & Substance Abuse Services, shared his thoughts on the next crucial issues facing state I/DD services. The question of the day, how these services will be impacted by workforce shortages, social justice, and technology advancements? Mr. Armstrong’s keynote presentation will include details on the care management coordination and social determinants of health initiatives from his home state of North Carolina, and how they are relevant to the . . .

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