In my article, The Right Data to Manage Strategy & Performance: Ten Rules to Follow, I describe how it is important for specially provider organizations to differentiate strategic performance metrics from operational performance metrics when building their performance management operations. Strategic performance metrics are focused on reporting long-term performance and progress towards strategic objectives.

Metrics-based management, data-driven organizations, performance management systems—so many ways to describe the importance for specialty provider organizations to leverage the use of analytics to improve consumer experience and the quality of care, facilitate expanded relationships with payers, and reduce costs.

“In God we trust, all others bring data.” W. Edwards Deming
The pandemic has left the health and human service field with more than lots of virtual visits. The consumer relationship with the health care system is being remade in the post-pandemic era. Consumer expectations have changed—rapid access, great experiences, and low cost are their top priorities.