GETTYSBURG, Pa. (May 29, 2020)—More than 600 executives of health and human service organizations across the country will come together virtually, June 1–5, for The 2020 OPEN MINDS Strategy & Innovation Institute Week to explore how to develop strategy and foster innovation for post-pandemic sustainability—and continue to serve vulnerable populations with chronic health conditions and complex support needs.

“A crisis is the time for strategic planning and innovation—on steroids. Right now, executive teams need to revisit planning assumptions routinely, keep regular tabs on payers and competitors, have a streamlined process for taking new service line concepts from idea to scale, and be prepared to fail (and pivot) fast.” said Monica E. Oss, chief executive officer at OPEN MINDS. “This week is focused on the best practices for planning for success in the ‘new normal’—and building the team and the competencies to make that change happen. And, we have moved quickly to build a virtual institute experience that combines our great faculty and content with Q&A following each session, eight open forums, and a virtual exhibit hall with great information on solutions and our trademark attendee raffle.”

Ms. Oss added, “I want to thank so much our partners who have worked with us to keep our great content available to executives in the field and support our shift to a virtual format in just six weeks.” The event platinum partners are Qualifacts Systems Inc., PsychU, PKD Network, Credible Behavioral Health Software, and Netsmart.

Genoa Healthcare, CapGrow Partners, Welligent, Core Solutions, Aymira Healthcare Technologies, Butler Human Services, Health Information Management Systems, and PerformWise have also been working with OPEN MINDS to provide great content.

The schedule for the week, which can be reviewed in detail at, spans five main events:

  • June 1–3: The 2020 OPEN MINDS Strategy & Innovation Institute
  • June 4: The 2020 I/DD Executive Summit: Strategies For The Future
  • June 4: Executive Seminar: Succeeding With Value-Based Reimbursement
  • June 5: The 2020 Children’s Services Executive Summit: Emerging Models For Children’s Health Homes
  • June 5: Executive Seminar: How To Develop A New Service Line

Open Forum Sessions

While every session includes time for live Q&A with speakers, the following open forums throughout the week provide opportunities for deeper discussion with the thought leaders from health care payer and provider organizations headlining the events:

Mon, June 1, 1:45 pm – 3:00 pm EDT
Open Forum On Design Thinking & Innovation With Carl Clark, M.D., Chief Executive Officer, Mental Health Center of Denver

Mon, June 1, 4:45 pm – 5:45 pm EDT
Open Forum On Health Plan Measures of Treatment Efficacy With Andy K. Kelly, Director, Provider Value Optimization, Optum Behavioral Health; Brian Smock, Vice President, Magellan Health; Sharon Hicks, Chief Information Officer, Community Behavioral Health; and Joseph P. Naughton-Travers, Senior Associate, OPEN MINDS

Tue, June 2, 1:30 pm – 2:45 pm EDT
Open Forum On New Benefits Models For Dual Eligible Consumers With Allison Rizer, Former Vice President of Strategy & Health Policy, UnitedHealthcare

Tue, June 2, 4:30 – 5:30 pm EDT
Open Forum On Planning For Post-Crisis Success With OPEN MINDS Senior Associates Joseph P. Naughton-Travers, Sharon Hicks, Ken Carr, and Leon Hoover

Wed, June 3, 4:00 pm – 5:00 pm EDT
Open Forum On Strategy & The New Leadership Mindset For Growth with Monica E. Oss, Chief Executive Officer, OPEN MINDS

Thu, June 4, 5:00 – 6:00 pm EDT
Open Forum On The Future Of Managed Care For I/DD Services With Michael J. Hammond, Vice President, Product Strategy & Partnership Development, Optum Health

Fri, June 5, 4:00 pm – 5:00 pm EDT
Open Forum On How To Develop Health Home & Care Coordination Programs With OPEN MINDS Senior Associates Sean Klutinoty, Joseph P. Naughton-Travers, Paul Neitman, and George Braunstein

Fri, June 5, 5:00 pm – 6:00 pm EDT
Open Forum With On Innovations In Children’s Services With Josh Boynton, Vice President, Aetna; Kathy Szafran, Executive Director, Mountain Health Promise, Aetna; Elizabeth Wendell, Business Project Program Manager, Aetna; Kevin Campbell, Model Author Family Finding, Center for Youth Connectedness;  Sonni Vierling, Vice President, of PACE Juvenile Center and the Integrated Health Program, Orchard Place; and Carl M. Coyle, Chief Executive Officer, Liberty Resources, Inc.

The Virtual Exhibit Hall

The event partners are featuring news and multimedia presentations on the products and services they offer to health and human service organizations in the virtual exhibit hall. Attendees can request one-on-one meetings and demos with the partners.

Attendees are automatically entered into a drawing for the virtual raffle every time they attend a Knowledge Partner session (designated on the schedule at or visit an exhibitor in the virtual exhibit hall. There is no limit to the number of entries. Gift cards will be sent to the winners of the drawing.

Registration is still open for The 2020 OPEN MINDS Strategy & Innovation Institute week.

For more information on the program, or media inquiries, contact Meena Dayak, Executive Vice President, Market Intelligence, OPEN MINDS, at 717-334-1329 or


OPEN MINDS is an award-winning information source, executive education provider, and business solutions firm specializing in the domains of health and human services serving consumers with chronic conditions and complex support needs. For thirty years, we’ve been pioneers for change – helping organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies and regulations.

OPEN MINDS is powered by a national team of experienced executives and subject matter experts with specific expertise and experience in nine key market areas – mental health, addictions, chronic conditions, autism and intellectual/developmental disabilities, long-term care, children’s services, social services, juvenile justice, and corrections health care. Our mission is to improve the quality of care for consumers with complex support needs by improving the effectiveness of those serving them – provider organizations, payer and insurance organizations, government agencies, pharmaceutical organizations, and technology firms. Learn more at

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