GETTYSBURG, Pa. (July 5, 2021) — On July 13, 2021 at 12:00 pm EDT, OPEN MINDS will host a webinar, A Stable Connection Should Mean More Than Just a Strong Wi-Fi Signal: How to Keep Our Care Connections Personal in a Virtual World, available free of charge courtesy of the Value Based Care for Behavioral Health online community and Qualifacts + Credible. This event will discuss consumer-centric models of care and strategies to alleviate virtual fatigue.

“Since the global pandemic began, many of us have been working from home and receiving virtual care for all our mental and physical health needs. This has caused many to start feeling virtual fatigue,” said Monica Oss, Chief Executive Officer. “With more consumers longing for human connection, we need to uncover what care model components improve consumer engagement and empowerment. These components are critical to our hybrid and virtual models of care.”

With the shift to virtual meetings and hybrid models of care, the feeling that we’ve lost the connection of face-to-face interactions is real. Virtual fatigue leaves us all longing for the “human touch,” but telehealth and other developing forms of digital evaluation and treatment are here to stay. Where and how do we find balance when it comes to personalized care?

If you are looking to strengthen virtual connections and deliver patient-centered care, don’t miss this valuable presentation, A Stable Connection Should Mean More Than Just a Strong Wi-Fi Signal: How to Keep Our Care Connections Personal in a Virtual World, on July 13 at 12:00 pm ET, featuring Qualifacts + Credible Compliance Manager Holly Carman. During this session, Ms. Carman will discuss components of what makes programs like the CCBHC model successful to client engagement (and empowerment!) in our ever-growing interoperable landscape.

Ms. Carman has been spent over 20 years as project manager and EMR administrator. Joining Credible in 2013, she authored guides on Promoting Interoperability and Meaningful Use, CQM, CCBHC and compliance – 650+ pages of technical documentation. She is also a consulting partner for Promoting Interoperability (formerly MU), Merit-based Incentive Payment System (MIPS), CCBHC, and Clinical Quality Measures and is author and presenter of Credible’s Industry Update webinar series and is certified in the Question Formulation Technique.

This webinar is available free of charge thanks to the generous sponsorship of Qualifacts + Credible. However, attendees must register in advance.

About Value Based Care for Behavioral Health

Your platform for building success with value-based care. Serving consumers with chronic conditions and complex support needs is a long and winding path. Let us be your guide, providing your team with the navigation tools needed for the transition to value-based reimbursement

Value Based Care for Behavioral Health is the only authoritative resource on value-based reimbursement developed for executives of health and human service organizations serving consumers with complex needs. Brought to you by OPEN MINDS and Qualifacts + Credible. Learn more or join at

About Qualifacts + Credible

Qualifacts and Credible have merged. And we’re laser-focused on helping Behavioral Health and Human Services agencies improve clinical outcomes, enhance operations and activate their full potential.

Please rest assured – the team and tech you love will remain in place. Providers will have the flexibility to choose and work with the two best-in-KLAS EHR solutions, CareLogic and Credible Behavioral Health. Our teams will continue to support both platforms and our agency partners from end to end.

Over time, we will fully bring to life the power and potential of this merger – to elevate agencies and create healthier communities – across our offering, team, and the industry. We’re excited for you to take this journey with us! Learn more


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at

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