Gettysburg, PA (March 8, 2023)—August 15 through 17, 2023, OPEN MINDS will host The 2023 OPEN MINDS Management Best Practices Institute in Long Beach, California. The three-day gathering is a deep dive into clinical, financial, and administrative best practices plus “must-have” competencies every executive needs to take their organization to the next level.

This year attendees will explore new clinical services and service delivery systems, clinical protocols and management, service process management, and evidence-based practices. Going past theory and policy, thought leaders and industry experts will present field-tested management best practices needed to drive organizational excellence and world-class performance for organizations serving consumers with the most complex needs.

Keynote speakers include Briana Duffy, President of National Account Management at Carelon Behavioral Health, on the morning of Wednesday, August 16, followed by Sachin H. Jain, M.D., President and Chief Executive Officer at SCAN Group & SCAN Health Plan on the morning of Thursday, August 17.

Monica E. Oss will then close out the institute on the afternoon of Thursday, August 17, with her keynote address Going The Distance – Managing Through Times Of Uncertainty.

The institute will also feature:

Other session topics will include financial management of performance-based contracts, continuity of care, positive consumer experiences, business continuity planning, best practices for implementing your strategic plan, CalAIM, developing and contracting for community support services, and developing home care programs for consumers with behavioral health needs. Speakers will also focus on improving revenue cycle management, revenue optimization, new approaches for community reentry services, replication of successful service lines, improving practice management in community-based organizations, identifying and addressing burnout in middle management, and more.

The full agenda, including networking opportunities, can be viewed at

Keynotes and select sessions will be available to live-stream during the event for virtual attendees. Additionally, most sessions will be recorded and available as podcasts with presentation materials post-event. Note that attendees who wish to participate in the live stream sessions or listen to the podcasts must register for the institute as a virtual attendee.

Registration for this exclusive institute is now available at: All registration fees are included for all OPEN MINDS Circle Elite members. For more information on the program, sponsorship opportunities, or media inquiries, contact the Executive Education & Events team at 877-350-6463 or

The institute is made possible by the support of our Educational Partners:

  • Premier Partners: Core Solutions, Inc., NephU, Netsmart, NextGen Healthcare, PsychU, Qualifacts
  • Gold Partners: Alera Health (Formerly Blaze Advisors), ContinuumCloud, Genoa Healthcare, Otsuka, Market Access, Streamline Healthcare Solutions, Terrapin Pharmacy
  • Affiliate Education Sponsors: 5e Analytics, Awake Labs, Beacon Health Options, Cantata Health Solutions, Carenodes, CCNY Inc., Concord Technologies, DrFirst, Eleos Health, eVero, Evernorth, Health Information Management Systems (HiMS), Humana Healthy Horizons, Inovalon, Integrative, Iris Telehealth, Janssen Pharmaceuticals, Kipu Health, Kiriworks, Lucet, Millin Associates, Owl, Sigmund Software, SilverCloud, Therapy Brands


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

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