GETTYSBURG, Pa. (September 5, 2021) – The OPEN MINDS executive seminar, “Finding An Electronic Health Record System For Your Future: Best Practices In EHR Selection, Contracting & Optimization” – Sponsored by Qualifacts+Credible – will take place at The 2021 OPEN MINDS Technology & Analytics Institute. OPEN MINDS Senior Associates, Joseph Naughton-Travers Ed.M. and Sharon Hicks will present this seminar in-person on Monday, October 25 at 1:00 p.m. to 4:15 p.m. PT and virtually on Thursday October 28 at 9:00 a.m. to 12:30 p.m. PT.

The question for the future of technology in health and human services—how to make EHRs better serve the professionals delivering care? Executives who attend this foundational seminar to find and adopt an EHR are on the path to keep their organizations relevant, while being ready to deliver value in a value-based world. This includes a detailed overview of the technology selection process, implementation, resource allocation, and testing, as well as best practices in vendor collaboration to build a long-term partnership based on sustainability.

“In 2021 and beyond, your electronic health record is of critical importance to the entirety of your operations. Your selection must be designed to assure that all aspects are considered,” Ms. Hicks commented. Mr. Naughton-Travers believes that “Selecting the right EHR, the right vendor, and implementing the software well is essential for provider organizations in today’s marketplace. In our seminar, we’ll discuss how you determine what functionality you need, how to vet the software and the vendor, and then how to contract and implement to get the value you are looking for.”

Over the past twenty years the adoption of EHRs has changed how health services are managed and delivered. But as the health care system has continued to evolve with more value-based reimbursement, the push towards integrated care coordination, the rise in consumerism, and the technology infrastructure needed by provider organizations has changed. EHRs are a major investment and choosing the right system (or keeping the wrong system) can make or break any organization.

Mr. Naugton-Travers has more than 30 years of experience in the health and human service field. In this tenure as senior associate with OPEN MINDS since 1998, he has served as lead of dozens of client initiatives, served as editor of OPEN MINDS publications, and is the author of many groundbreaking articles and presentations.

Ms. Hicks has more than 20 years of experience in the health and human service field. She has extensive experience and a wide range of expertise in health plan management, in clinical operations management, and technology.

The 2021 OPEN MINDS Technology & Analytics Institute will run from October 25 – 28, 2021 and is the only boot camp for c-suite executives focused on how to leverage technology for strategic advantage in the “next normal” – from strategy, to budgeting, to optimization.

For more information about the institute, visit our website: The 2021 OPEN MINDS Technology & Analytics Institute.

Individual registrations for the seminars are available for $125 at The All-Access Institute Pass to The 2021 OPEN MINDS Technology & Analytics Institute includes both seminars.

Registration is included in Elite-level subscriptions to the OPEN MINDS Circle market intelligence service. For more information on the program, sponsorship opportunities, or media inquiries, contact the Executive Education & Events team, at 717-334-1329 or 

ABOUT Qualifacts+Credible Behavioral Health

Qualifacts +Credible is one of the most trusted strategic partners and technology providers of electronic health records (EHR) for behavioral health and human services organizations. Our EHR solutions help organizations focus on what matters most – client care – by optimizing efficiency and productivity regardless of care environment or internet access. Our single platform approach allows us to continually innovate and keep our clients ahead of the ever-changing regulatory landscape. Visit and for more information.

OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS‘ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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