GETTYSBURG, Pa. (June 13, 2021) – On June 24 at 1:00 pm ET, OPEN MINDS will host the executive web forum, Using Service Lines To Build Your Diversification Strategy, for executives of health and human service organizations. This executive web forum, featuring OPEN MINDS Senior Associate James Fiorenzo and Vice President Richard Louis, will discuss how service lines can offer new and innovative approaches that maximize consumer capture and increase margins.

“Organizations serving people with complex needs must now explore new service delivery models to gain a competitive advantage,” said OPEN MINDS Chief Executive Officer Monica E. Oss. “The key questions on the table are how to increase consumer capture and financially maximize the organization’s services. Executives that are nimble with their service development process and ready to change will have the advantage in the post-pandemic market.”

This executive web forum will equip leaders to help their organizations stay one step ahead. Executive attendees will learn about:

  • Creating a diversification strategy through service line mix.
  • How to evaluate the need for new or existing service lines based on market need, competition analysis, reimbursement history, available investment dollars, profitability projection, and more.
  • 6 step analysis to measure the financial and quality performance of your service lines.

James Fiorenzo, MBA, brings over 40 years of business management experience in health care to the OPEN MINDS team.  For OPEN MINDS customers, he brings a wealth of experience in mergers, acquisitions, and partnerships, long-term care systems development, hospital administration, and pharmacy management.

Richard Louis, III has extensive experience as a behavioral health administrator, business development specialist and innovator of new service lines.  Before joining OPEN MINDS, Mr. Louis was the Director of Development For – Behavior & Addiction Medicine at Southern California Healthcare Systems Inc of Prospect Medical. He was involved with projects focused on health care integration, new service lines, and health plan contract development.

To register for this event, visit:

The June 24 executive web forum—exclusive to Elite members of the OPEN MINDS Circle—is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each 60-minute briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. OPEN MINDS experts are on the line to answer questions and provide follow up private Quick Consults for members.

For more information on the program, or media inquiries, contact Sam Base, Market Intelligence, OPEN MINDS, at 717-334-1329 or

 is an award-winning information source, executive education provider, and business solutions firm specializing in health and human services for people with chronic conditions and complex support needs. For thirty years, we’ve helped organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies, and regulations. Learn more at

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