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Gettysburg, PA (April 23, 2023) — On Tuesday, September 19, 2023, The 2023 OPEN MINDS Executive Seminar: Building A Digital Transformation Roadmap – Aligning Technology, Team, & Processes For Superior Consumer Experience & Engagement, sponsored by Qualifacts, will be presented live from 1:30 pm to 4:30 pm EST at The 2023 OPEN MINDS Executive Leadership Retreat in Gettysburg, Pennsylvania.

For providers to have a successful post-pandemic strategy, it will need to include a multi-pronged, technology-driven approach that can streamline processes and drive better performance.

In this executive seminar, OPEN MINDS industry experts will focus on the eight dimensions of digital transformation and provide a road map for executive teams to digitally integrate and incorporate their entire organization. Attendees will gain clear insights into a digital-first approach focused on consumer experience, organizational efficiency, organizational resiliency, growth, and sustainability.

Led by Carol Clayton, Ph.D., Senior Associate, and Paul Duck, Chief Strategy Officer at OPEN MINDS the seminar will cover:

  • A road map for digital-first evolution and what it means to be a digital-first organization
  • The eight dimensions of a digital first framework for quality and performance
  • Critical organizational competencies needed for leading-edge technology transformation

Dr. Clayton is a licensed psychologist with 30 years of health care experience in the public and private sectors, including non-profit and private practice work. Prior to joining OPEN MINDS as a Senior Associate, she retired as the Translational Neuroscientist for Relias, where she specialized in health care solutions targeting workforce development and population health outcome improvement. Before joining Relias, Dr. Clayton was the CEO of Care Management Technologies, a health IT data analytics company. She also served as the Executive Director of the North Carolina Council of Community Programs from 2000-2006. The North Carolina Council is the predecessor organization to i2i.

Paul M. Duck brings over 30 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, market expansion, and customer experience optimization to the OPEN MINDS team. Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options, Vice President of Business Development at Netsmart Technologies, Chief Executive Officer for Coastal Orthopedics and Pain Management, and as the President and Chief Executive Officer for Florida Radiology Imaging.

The seminar will be held during The 2023 OPEN MINDS Executive Leadership Retreat in Gettysburg, Pennsylvania, at the Majestic Theater.

The 2023 OPEN MINDS Executive Leadership Retreat, held September 19 through 21, provides the opportunity to learn the lessons from past and present leaders on how to make tough decisions, inspire teams to embrace the new challenges in the field and create a framework for organizational transformation for those serving consumers with the most complex needs.

The Majestic Theater will serve as a main hub for the retreat, with additional venues including The Gettysburg Hotel and The GAR Building.

Register today for this premier institute at The seminar registration is included with the All-Access Institute Pass to The 2023 OPEN MINDS Executive Leadership Retreat.

Registration cost is included in Elite-level memberships to the OPEN MINDS Circle market intelligence service. For more information on the program, sponsorship opportunities, or media inquiries, contact the Executive Education & Events team at 717-334-1329 or

Institute Partners:

  • Premier Partners:  NephU, Netsmart, NextGen Healthcare, PsychU, Qualifacts
  • Gold Partners: Alera Health (Formerly Blaze Advisors), ContinuumCloud, Core Solutions, Inc., Otsuka Market Access, Streamline Healthcare Solutions
  • Affiliate Education Sponsors: 5e Analytics, Awake Labs, Carelon, Cantata Health Solutions, CCNY Inc., Concord Technologies, DrFirst, Eleos Health, eVero, Evernorth, Genoa Healthcare, Health Information Management Systems (HiMS), Humana Healthy Horizons, Inovalon, Integrative, Iris Telehealth, Janssen Pharmaceuticals, Kipu Health, Kiriworks, Lucet, Millin Associates, Owl, Sigmund Software, Terrapin Pharmacy, Therapy Brands, Waypoint Interactive, ZMark Health


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

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