GETTYSBURG, Pa. (May 24, 2021) — If the last year and a half has taught us anything, it is to expect the unexpected. While not nearly as tumultuous as navigating a pandemic, the success or failure of a behavioral health provider adding primary care services often comes down to creating a happy arranged marriage between two areas of health care that have been kept separate for generations. Success requires shifts in every aspect of the organization: policies, procedures, physical location, organizational culture, technology, and shared services. In this webinar, attendees will learn how to anticipate and plan for change management, work with different stakeholder groups to achieve buy-in, and learn from provider organizations who have successfully navigated expected and unexpected challenges on the path to integrated care.

“Integrated care is a shift from the way most providers were trained when they began their careers. Behavioral health and primary care clinical professionals have different ways of approaching consumers, from length of visits to outcomes measurement,” said Javier Favela, Vice President of Behavioral Health Solutions at NextGen Healthcare, a leading provider of ambulatory-focused technology solutions. “Providers really need to think through and prepare for the differences in practice and culture.”

Paul Duck, Senior Associate at OPEN MINDS, a national market intelligence and strategic advisory firm focused consumers with chronic conditions and complex support needs, agrees. “It’s not as simple as just hiring more providers and hoping everyone works together,” said Duck. “Disparate workflows, technology infrastructure that does not support both behavioral health and physical health, and blurry reporting structures are common practice-driven barriers that providers will need to overcome to deliver seamless care and care coordination.”

Change Management in Integrated Care: Keys to Unlocking Success will take place on June 9, 2021 at 1:00 pm ET. During this webinar, Javier Favela and Paul Duck will demonstrate that these challenges are not insurmountable – by applying change management best practices, thoughtful planning, clear communication, and anticipatory risk management.

After attending this session, attendees will be able to:

  • Recognize the four principles of change management (Understand, Plan, Implement and Communicate).
  • Identify how the principles of change management impact integrated care strategies.
  • Apply change management best practices to operationalize an integrated care practice.

There is no charge to attend this Webinar thanks to NextGen’s generous sponsorship. However, attendees must register in advance.

About Integrated Care Online

The online community, Integrated Care Online powered by NextGen Healthcare, is the industry leader for integrated health clinical content, best practices, and strategic insights. The online community provides:

  • An online resource for information and case studies demonstrating successful interoperability among clinicians, hospitals, and labs.
  • Executive Insights on models and best practices to enhanced integrated care.
  • Integrated, fast, and intuitive mobile results.

By providing clear direction, Integrated Care Online powered by NextGen Healthcare is driving informed evidence-based practice(s) in the field of behavioral health.

About NextGen Healthcare

NextGen Healthcare, Inc. (Nasdaq: NXGN) is a leading provider of ambulatory-focused technology solutions. We are empowering the transformation of ambulatory care—partnering with medical, behavioral and dental providers in their journey to value-based care to make healthcare better for everyone. We go beyond EHR and PM. Our integrated solutions help increase clinical productivity, enrich the patient experience, and ensure healthy financial outcomes. We believe in better. Learn more at, and follow us on FacebookTwitterLinkedInYouTube and Instagram.


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. Learn more at or follow us at Twitter or LinkedIn.

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