Gettysburg, Pa. (December 27, 2021) – On Thursday, January 6, 2022, at 1:00 pm ET, OPEN MINDS will launch the 2022 Circle Elite Executive Roundtable Series with the first webinar of the year, Going Hybrid—Powering Your Future Care Model With The Right Technology. This webinar for executives of health and human services organizations features Carolyn Spence, Chief Information Officer for Alexander Youth Network, and OPEN MINDS Senior Associate Carol Clayton, Ph.D. discussing top technologies driving service delivery in a hybrid service model, how to evaluate what technologies are best for your organization, and funding options to assist providers in staying connected and competitive in today’s new landscape.

“While the hybrid service model may not be new,” said OPEN MINDS Chief Executive Officer, Monica E. Oss. “Growing adoption rates, payer coverage, and technologies have all improved with the pandemic. As this model becomes not only acceptable by today’s consumer, but expected, providers must be prepared to stay competitive and provide accessible care to consumers.”

Prior to the pandemic, less than 0.01% of total behavioral health visits incorporated telehealth. According to the 2021 Covid19 Mental Health Impact Report noted that during the pandemic, telehealth visits spiked at a 6,500% increase in one year. While we have already seen a return to in-clinic visits, according to a study by Vizient, behavioral health telehealth visits reached as high as 79% in April 2020 but by January 2021 had leveled out at 68%. (See Telehealth numbers leveled off but remained high for behavioral health). But leveling out is still the majority and appears to be the trend moving forward and providers must engage or be left behind.

In the upcoming Circle Elite Executive Roundtable, executive attendees will learn

  • Top technologies for managing hybrid service offerings.
  • What to include in a check list when evaluating technology options, including existing systems.
  • Funding options available to expand service through technology.

Carolyn Spence brings 25 years of experience in clinical case management combined with technology implementation and data analysis. As CIO of Alexander Youth Network in Charlotte, NC, Carolyn focuses on improving efficiency and effectiveness of systems and processes through the organization.

A licensed, practicing psychologist, Carol Clayton, Ph.D., is brings over 30 years of health care experience in the public and private sector, including non-profit and private practice work. She currently serves as the Translational Neuroscientist for Relias. Prior this role, she was the CEO of Care Management Technologies, a health IT data analytics company.

To register for this event, visit

The January 6 Circle Elite Executive Roundtable—exclusive to Elite members of the OPEN MINDS Circle—is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each one-hour briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. OPEN MINDS experts are on the line to answer questions and provide follow up private Quick Consults for members.

For more information on the program, or media inquiries, contact Jason Lippman, Market Intelligence, OPEN MINDS, at 717-334-1329 or

OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

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