GETTYSBURG, Pa. (September 20, 2020) – Telehealth is gaining traction as a result of COVID-19, and the convenience of this type of service means that it is likely to stick around permanently. Up to 97 percent of patients dislike waiting for in-person appointments, and only 16 percent of patients would prefer visiting the emergency room instead of choosing a telehealth option. The pandemic is creating new habits and behavior patterns in patients – habits that are not going to go away even after the current crisis subsides.

If you’ve been thinking about adding telehealth to the list of services your health agency provides but are not sure where to begin or what you need, TenEleven can help. They have developed a guide to successfully – and profitably – providing telehealth services, including telehealth billing, common myths and frequently asked questions, and information on COVID-19 telehealth grants. The white paper, “How to Maximize Revenue Using Telehealth: A Step-By-Step Guide” outlines how to provide telehealth services and ensure maximum payment for telehealth sessions.

This white paper has been provided to OPEN MINDS readers free of charge, courtesy of TenEleven Group. To download “How to Maximize Revenue Using Telehealth: A Step-By-Step Guide,” and learn how to successfully and efficiently provide telehealth services, please click here.

About TenEleven Group

TenEleven Group, LLC is a software and services company focused on providing solutions for health and human service agencies to manage their end-to-end business processes from intake to outcomes. Our commitment to our customers is to provide the guidance and technology support necessary to thrive in a performance-based payment system. Thousands of users in hundreds of offices use electronic Clinical Record (eCR™) to manage a variety of behavioral health service types such as Inpatient, Outpatient, Home and Community Based Services and more. Learn more about TenEleven Group, LLC.


OPEN MINDS is an award-winning information source, executive education provider, and business solutions firm specializing in the domains of health and human services serving consumers with chronic conditions and complex support needs. For thirty years, we’ve been pioneers for change – helping organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies and regulations.

OPEN MINDS is powered by a national team of experienced executives and subject matter experts with specific expertise and experience in nine key market areas – mental health, addictions, chronic conditions, autism and intellectual/developmental disabilities, long-term care, children’s services, social services, juvenile justice, and corrections health care. Our mission is to improve the quality of care for consumers with complex support needs by improving the effectiveness of those serving them – provider organizations, payer and insurance organizations, government agencies, pharmaceutical organizations, and technology firms. Learn more at

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