GETTYSBURG, Pa. (November 7, 2021) — OPEN MINDS has announced that Joyce Wale, Northeast Regional Behavioral Executive Director, United Healthcare Community and State will keynote The 2022 OPEN MINDS Health Plan Partnership Summit, taking place in beautiful Clearwater Beach, Florida on Thursday February 17, 2022. The 2022 Health Plan Partnership Summit will provide innovative ideas and best practices that payers and providers serving those in the health and human services field need to build efficient service models and business processes, while delivering person-directed care. This “must-attend” all day event lays out a clear picture for the future of health plan partnerships with provider organizations.

Health plan priorities are being reshaped to meet new challenges of the changing health and human services landscape, and they’ve got “big data” behind their every move. For provider organization executives, understanding the dynamics of the health plans in their market is the key to creating preferred health plan relationships. During this one day event, we will hear from executives from health plans and provider organizations alike on specific case studies with regard to partnership opportunities. You will see how the right management tools, strategic insights, and the expert advice can help you navigate strategic health plan/provider partnerships in order to better serve consumers with complex support needs. The case study presentations, led by health plan and provider executives, will examine how their organizations are innovating in the shift to value-based care, how ‘In Lieu of services’ are taking off for managed Medicaid, how social determinants of health are helping shape partnerships, and how becoming centers of excellence in the substance use disorder world are informing partnerships with payers.

“5 of the largest health plans have 50% of the consumers, and for provider organizations securing new partnership opportunities with payers is essential,” Said OPEN MINDS chief executive officer Monica E. Oss. “This summit, which is exclusively designed for provider organization executives, will provide the market intelligence and knowledge base to help build provider/payer partnerships so that you can serve consumers with multiple chronic conditions and complex support needs.”

Joyce Wale’s keynote address will kick off the day. Join us as she shares her thoughts around strategic alignment that can help drive provider organization and payer partnerships for improved performance outcomes. Ms. Wale’s keynote presentation will include details and real life of examples of what has worked and what hasn’t, from a payer’s perspective. The session will highlight how strategic vision can drive internal culture, and how that relates to partnerships. Ms. Wale serves as the Northeast Regional Behavioral Executive Director of UnitedHealthcare Community and State plan. She has dedicated her career to social services and teaching in the behavioral health space.

This year’s summit will take place at the close of The 2022 OPEN MINDS Performance Management Institute. The institute takes place at the Sheraton Sand Key Resort and will provide a deep dive into improving performance and customer value in the “next normal”  ̶  what the experts recommend, what leading organizations are doing, and what payers want.

Full agenda can be found at:

The 2022 OPEN MINDS Performance Management Institute, preceding the summit on February 15th and 16th is the only executive event focused on performance measurement and management for the “next normal” in the health and human services field serving consumers with complex needs.

As part of the institute, OPEN MINDS will also be holding a seminar, and one additional summit:

Registration for the Health Plan Partnership Summit is $300. The All-Access Institute Pass to The 2022 OPEN MINDS Performance Management Institute includes both summits and seminar.

Registration is included in Elite-level subscriptions to the OPEN MINDS Circle market intelligence service. For more information on the program, sponsorship opportunities, or media inquiries, contact the Executive Education & Events team, at 717-334-1329 or


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS‘ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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