GETTYSBURG, Pa. (September 12, 2021) – The 2021 OPEN MINDS Executive Leadership Retreat is kicking off on Monday, September 20, with a focus on building the skills of health and human service leaders in just four short days. The retreat has dozens of sessions and experiential learning activities designed to help executives refresh, renew, and prepare for transformational leadership in the year head.

“As we see the looming crisis in the field—crisis of consumer demand, of workforce, of sustainability—leaders need new skills,” said OPEN MINDS Chief Executive Officer, Monica E. Oss. “Our retreat is the only event designed specifically to create the leaders that can move health and human service organizations to post-pandemic success.”

Monday, September 20 Highlights

Tuesday, September 21

Wednesday, September 22

Thursday, September 23

For executives who can’t make it to the retreat in person, Additionally, selected sessions will be livestreamed:

  • Livestream on Monday, 9/20 from 8:00 a.m. – 4:00 p.m. ET: The OPEN MINDS Mergers, Acquisitions, & Affiliations Summit: Improving Competitive Advantage In The ‘Next Normal’
  • Livestream on Monday, 9/20 from 1:00 p.m. – 5:00 p.m. ET: How to Build an SDoH Foundation within Your Whole-Person Care Organization sponsored by NextGen Healthcare
  • Livestream on Tuesday, 9/21 from 8:30 a.m. – 9:00 a.m. ET: The 2021 OPEN MINDS Survey: Trends In Specialty Provider Organization Executive Compensation & Retention presented by Monica E. Oss, Chief Executive Officer, OPEN MINDS
  • Livestream on Tuesday, 9/21 from 9:00 a.m. – 10:00 a.m. ET: Leading A Technology Transformation—Tech & Analytics To Improve The Consumer & Clinical Professional Experience – Keynote presentation by Angela L. Perri, Chief Medicare Officer, UPMC Health Plan
  • Livestream on Wednesday, 9/22 from 9:00 a.m. – 10:00 a.m. ET: The Future Of Managing Care For Consumers With An SMI—What Works – Keynote presentation by Carol Matyas, Vice President Operations, Sunflower Health Plan
  • Livestream on Wednesday, 9/22 from 11:30 a.m. – 12:45 p.m. ET: Technology Leadership Requires More Than The Sum Of The Parts – Lunch & Learn, sponsored by Netsmart, presented by Neal Tilghman, MPA, General Manager, Integrated Care, Netsmart
  • Livestream on Wednesday, 9/22 from 1:00 p.m. – 2:15 p.m. ET: Transform Your Integrated Health Care Practice – Product Demo, sponsored by Health Information Management Systems, presented by Kirk Masters, Chief Business Development Officer, Health Information Management Systems
  • Livestream on Thursday, 9/23 from 9:00 a.m. – 10:00 a.m. ET: What Can Modern Leaders Learn From Leadership During The Battle Of Gettysburg? – Keynote presentation by Jeffrey D. McCausland, Ph.D., Author & Visiting Professor at Dickinson College
  • Livestream on Thursday, 9/23 from 4:00 p.m. – 5:00 p.m. ET: Leading Organizational Transformation To The ‘Next Normal’ — Beyond Strategic Planning To Strategic Success – Keynote presentation by Monica E. Oss, Chief Executive Officer, OPEN MINDS

In addition, a podcast of every session along with corresponding presentation materials will be made available on the event website after the Institute. And, both on-site seminars will be offered live virtually as well:

  • Virtual Seminar on Wednesday, 9/22 from 9:00 a.m. – 12:30 p.m. ET: Aligning Your Board To The New Sustainability Challenge: An OPEN MINDS Seminar On Non-Profit Management
  • Virtual Seminar on Wednesday, 9/22 from 12:30 p.m. – 4:00 p.m. ET: The New CFO Challenge: An OPEN MINDS Seminar On Keeping Your Cost In Sync With Your Rates In A Changing Market

Partners supporting the retreat include:

  • NextGen Healthcare
  • Netsmart
  • Qualifacts + Credible
  • NextGen Healthcare
  • PsychU
  • NephU
  • Bells ai
  • Remarkable Health
  • Otsuka Market Access
  • Health Information Management Systems

To view the full agenda, all faculty, and for more information about the institute, visit:

Registration for this exclusive institute is and is now available at For Elite-level subscribers to OPEN MINDS Circle market intelligence services, all registration fees are included in the subscription. For more information on the program, sponsorship opportunities, or media inquiries, contact the Executive Education & Events team, at 877-350-6463 or


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.


COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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