GETTYSBURG, Pa. (August 15, 2021) – OPEN MINDS is currently accepting registrations to The 2021 OPEN MINDS Management Best Practices Institute, which will run in-person from August 23-26, 2021 at the Newport Beach Marriott in Newport Beach, CA. The institute is the only national event focused on the management best practices and “must-have” competencies every executive needs to improve the service system for consumers with complex conditions in the “next normal.”

The OPEN MINDS I/DD Executive Summit: Strategies For The ‘Next Normal’: Responding To I/DD At The Crossroads will kick off the institute on Monday, August 23, along with the executive seminar: How To Optimize Technology: An OPEN MINDS Seminar On Getting The Most Value From Your Technology Investments. Vincent Armstrong, Director, North Carolina Division of Mental Health, Developmental Disabilities, & Substance Abuse Services, will kick off the summit with his keynote presentation, “The I/DD Landscape: Looking Ahead To The ‘Next Normal.’” The summit will wrap up with an executive roundtable session featuring all summit speakers.

Rafael Gonzalez-Amezcua, MD, chief medical officer at Aetna Better Health of California, will begin the day on Tuesday, August 24 with his keynote presentation, “A Payer’s Perspective On Crucial Integrated Health Components In The ‘Next Normal.’” The second day will wrap up with an executive roundtable session, “The Evidence Based Practices Health Plans Need & How They Are Used.”

Eric C. Hunter, president and chief executive officer at CareOregon, Jeffrey A. Nagel, PhD, behavioral health director at Orange County Health Care Agency, and Michael Brodsky, MD, medical director for behavioral health and social services at L.A. Care Health Plan will start the day on Wednesday, August 25 with their Plenary Panel “Medicaid In The Next Normal: Challenges For Funding & Delivering Care For The Most Complex Consumers.” Chief executive officer of OPEN MINDS, Monica E. Oss, will close the institute with her keynote session, “Best Practices For Success In The ‘Next Normal.’”

Caroline Carney, MD, chief medical officer at Magellan Health, will keynote The OPEN MINDS Health Plan Partnership Summit on Thursday, August 26 with her presentation, “Transformation To A Collaborative Care Model – A Reimagined Partnership Approach.”  Once again, the summit will wrap up with an executive roundtable session featuring all summit speakers. The executive seminar “How To Develop A Successful Marketing Plan: The OPEN MINDS Seminar On Marketing Strategy” will also be presented in the afternoon.

Additional sessions include:

  • Optimizing Your Bottom Line – Tracking Revenue, Payments & Managing Denials Taking On New Competitors & Managing Consumer Preferences In The Next Normal
  • Staff Burnout & Disengagement: Disruptive Forces Facing Employee Well-Being
  • Best-In-Class Tools For Managing & Tracking Contracts Is Your Strategy
  • Using Consumer Data To Improve Mental Health Outcomes.  By Invitation-Only Luncheon Seminar – Sponsored by Tridiuum
  • Strategic Planning For Recovery & Sustainability In The ‘Next Normal’
  • Organizational Change Agents: How To Be A Flexible & Nimble Organization
  • Aligning Your Clinical Practice To Meet HEDIS & Plan Requirements: HEDIS Measures Beyond Access To Care
  • How To Engage Payers & Keep Them Engaged
  • Addressing The Talent Pipeline Shortage: Who Owns It & How To Reverse It
  • Using Mobile Technology To Simplify Documentation In Residential & Community Settings, Product Demonstration – Sponsored By Welligent
  • Keys To Calculating Unit Costs & Case Rates
  • Strategic Alliances With Key Stakeholders: Providers, Payers & Patients
  • Surviving An Audit: What Triggers One & How To Ensure Integrity In Your Clinical Billing
  • Managing A Non-Profit Board: Striving For Board Diversity While Leveraging Experience & Expertise
  • Recruiting, Hiring & Onboarding: The Competencies Needed To Build A High-Quality Provider Network Of Care
  • Incorporating Social Determinants Of Health Into Your Practice To Improve Patient Outcomes & Increase Reimbursement
  • Keeping Consumers In The Equation: Best Practices In Consumer Experience & Engagement

Additionally, select institute content will be delivered virtually:

An audio recording of every session along with corresponding presentation materials will be made available on the event website after the Institute.

Partners participating at the institute with an exhibit booth include:

  1. Qualifacts + Credible
  2. Otsuka Market Access
  3. Netsmart
  4. Genoa Healthcare
  5. Streamline Healthcare Solutions
  6. Welligent (ContiuumCloud)
  7. DATIS HR Cloud (ContinuumCloud)
  8. Iris Telehealth
  9. CapGrowPartners
  10. Exym LLC
  11. Secure Telehealth
  12. Dr. First
  13. Butler Human Service
  14. Therap Services

To view the full agenda, all faculty, and for more information about the institute, visit:

Registration for this exclusive institute is $900 and is now available at Registration is complimentary for Elite-level subscribers to OPEN MINDS Circle market intelligence services. For more information on the program, sponsorship opportunities, or media inquiries, contact the Executive Education & Events team, at 877-350-6463 or



OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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