GETTYSBURG, Pa. (December 13, 2020) – On December 17 at 1:00 pm EST, OPEN MINDS will host the executive web forum, Leading Through A Pandemic: The Fidelity House CRC & Easterseals UCP North Carolina & Virginia Leadership Discussion, for executives of health and human service organizations. The panel discussion will include Brad Howell, President/Chief Executive Officer, Fidelity House CRC and Luanne Welch, President and Chief Executive Officer, Easterseals UCP North Carolina & Virginia, and will discuss how executives can lead through the “now” with an eye on the future, while protecting their mission, consumers, and staff.

“Leadership matters now more than ever,” said OPEN MINDS Chief Executive Officer Monica E. Oss. “What differentiates those executives who can lead to the next normal is decisiveness, imagination, nimbleness, the ability to pivot quickly, the capacity to let go of the past, and meta-leadership skills.”

Executive attendees will learn how to:

  • Focus on transformative business model changes
  • Keep their staff healthy, both on and off the job
  • Manage uncertainty
  • Work around the things they can’t control, like funding and state decisionmaking
  • Align mission with remote work for the long view
  • Reimagine payer relationships
  • Forecast and plan for the future

The December 17 executive web forum—exclusive to Elite members of the OPEN MINDS Circle—is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each 60-minute briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. OPEN MINDS experts are on the line to answer questions and provide follow up private Quick Consults for members.

For more information on the program, or media inquiries, contact Cory Thornton, Managing Editor, Market Intelligence, OPEN MINDS, at 717-334-1329 or

 is an award-winning information source, executive education provider, and business solutions firm specializing in health and human services for people with chronic conditions and complex support needs. For thirty years, we’ve helped organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies, and regulations. Learn more at

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