Gettysburg, Pa. (December 27, 2021) — On Tuesday, June 14, 2022, from 9:00 a.m. – 12:30 p.m. CT, OPEN MINDS will present live, “Making The Right Technology Investments For Your Organization: An OPEN MINDS Executive Seminar Technology Strategy, Budgeting & Planning” This seminar will provide executives with the tools to develop a successful strategy plan to lead their organizations to sustainability in the “next normal” and will be led by OPEN MINDS Senior Associate, Sharon Hicks. This Executive Seminar will also be presented virtually on June 9, from 1:00 p.m. – 4:30 p.m. CT.

The landscape for specialty provider organizations has changed. When you are strategically developing a budget and planning for the future–while looking at the technology needs for your organization–you need the framework in how to do so. As Ms. Hicks’ remarks, “Technology will be the key to success in our COVID and post-COVID clinical service delivery market, but our track record in this area has been pretty dismal. Clinicians complain about electronic health record user experience, billing errors have increased, and interoperability that assists in quality treatment remains elusive. The only right technology is one that results in the flourishing of our organizations, but the process of selection is still confusing to many of us.”

So, as technology continues to take a more central role in the strategy development and sustainability for health and human service organizations, it brings new issues for executive teams to grapple with—What technology should we invest in to support the organization and deliver a competitive advantage? How much should we spend on technology infrastructure? And who is responsible for technology purchasing, implementation, and optimization?

These are big questions. The range of available technologies and tech-enabled functionality that shape and support strategy is large and growing rapidly. In this session, we will cover the biggest challenges facing executives as they lead their organization on the path to a tech-driven future, including:

  • How to develop a technology strategy that aligns with your organization’s strategic plan.
  • How to establish a technology budget that allows your organizations to meet its strategic goals.
  • How to apply best practices in technology selection, implementation, and optimization.

Sharon Hicks has more than 30 years of experience in the health and human service field. She has extensive knowledge and a wide range of expertise in health plan management, clinical operations management, and technology.

This seminar will be held in conjunction with The 2022 OPEN MINDS Strategy &Innovation Institute will run from June 14 to 16, 2022, at the Hilton Riverside in New Orleans, LA. The focus of the 2022 institute is competitive performance—developing breakout strategies and growth plans for success in changing market landscape.

For more information and to register for this exclusive institute, visit

Individual registrations for the seminars are available for $125 at The All-Access Institute Pass to The 2022 OPEN MINDS Strategy & Innovation Institute includes both seminars.

Registration cost is included in Elite-level subscriptions to the OPEN MINDS Circle market intelligence service. For more information on the program, sponsorship opportunities, or media inquiries, contact the Executive Education & Events team, at 717-334-1329 or


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

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