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GETTYSBURG, Pa. (July 24th, 2022) — OPEN MINDS and Netsmart have joined to offer a practical webinar on home-based service models, Meeting The Client Where They Are is scheduled for July 27th, at 1:00 pm ET.

OPEN MINDS announced today that they will host a webinar geared to post-acute and human service agencies looking to expand their clinic-based services to home and community based settings. “The jury is in”, says Carol Clayton, PhD, “and all things delivered at home are hot, hot, hot! From food to home shopping and health care, over 50% of persons prefer not to receive their mental health care in the clinic and other health services, such as post-acute recovery, primary care and substance dependency services at home are included.”

The consumer demand for healthcare at home for mental health care to primary care has been activated as a result of the pandemic. Many post-acute and human services organizations are now looking to sustain and grow their capacity to meet this demand. Figuring out what service expansion and model is aligned with agency strengths is the first step. Recognizing that policy and protocols for field-based service delivery is nuanced when compared to clinic-based service delivery is the second step. Execution for scheduling, matching of consumer needs to service delivery of care, field-based management and monitoring, transportation and dispatch, and technology support are required for effective and efficient service delivery.

This webinar will engage three experienced executives who offer practical and successful tips for making this transition, including:

• Examples of how to improve access and timeliness of care
• Leveraging new technologies to efficiently deliver services outside traditional environments
• Tips to streamline the dispatch process and monitor the safety of field staff
• Boosting staff and consumer satisfaction by getting the right caregiver to the right place at the right time

Hear from:

Hannah Patterson, VP and GM of Workforce Management, Netsmart

Marcie Vaughan, CEO and President, Seneca Health Services

Ashley Puchalski, Director Clinical Care, Ohio’s Hospice


Learn how you can be successful at meeting the health at home challenge.

Don’t miss Meeting The Client Where They Are on July 27th, at 1:00 pm ET. This webinar is available free of charge thanks to the generous sponsorship of Netsmart. Attendees must register in advance.


About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which comprises home care and hospice and senior living) markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,500 associates work hand-in-hand with our 680,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today at



OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at


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