Mend Launches Coordinate™, An AI Coordinator That Helps Behavioral Health Organizations Prevent No-Shows & Recover Lost Capacity

The newest member of the Mend product suite, Coordinate™ predicts which appointments are at risk, re-engages patients before slots go dark, and keeps teams in control of every action.

ORLANDO, Fla., August 25, 2026. Mend today announced the launch of Coordinate™, an AI coordinator built for behavioral health organizations. Part of the Mend Signal platform, Coordinate™ helps operations leaders keep schedules full and patients in care by predicting no-shows, recovering revenue, and re-engaging patients before appointment slots go dark. Coordinate™ is available beginning today, and behavioral health leaders can take it for a test drive at https://marketing.mend.com/coordinate-launch-preview. 

Behavioral health organizations lose access, revenue, and continuity of care to preventable no-shows and the administrative work of chasing them. Missed appointments interrupt care for patients and leave clinical capacity unused, while staff spend hours each day on manual outreach and rescheduling. Front desk and operations teams are left working through the schedule reactively, one phone call at a time.

Coordinate™ closes that gap by working ahead of the schedule instead of behind it. It is not a dashboard and not a report. It is a coordinator that identifies risk, takes the routine work, and brings people in when their judgment matters.

Coordinate™ enables behavioral health organizations to:

• Keep schedules predictable. Coordinate™ predicts which appointments are at risk and reaches out to patients before slots go dark, so confirmations and rescheduling happen without staff chasing.
• Recover access and revenue. When openings appear, Coordinate™ helps refill them with patients who are waiting for care, turning lost hours into delivered visits.
• Keep teams in control. Coordinate™ explains the reasoning behind each recommendation, asks for approval where it matters, and answers operational questions in plain language on demand. Your team always sees the why behind each action.

Coordinate™ is built on the Mend platform’s foundation of more than 40 million appointments evaluated and 160 million patient interactions, giving it a base of behavioral health scheduling patterns that new point solutions do not have. 

“A missed appointment is rarely just a scheduling problem. It is often where a patient starts falling out of care, and someone on staff spends the next week trying to get them back. Coordinate™ works ahead of the schedule, so those patients get reached earlier and teams spend less of the day dialing and scrambling to fill open slots,” said Warren Bates, CEO of Mend. 

“Access to care and clinical productivity are essential measures of performance for behavioral health organizations. Both are key to competitive advantage, long-term sustainability, and growth. Technology that enables organizations to optimize these measures has become an increasingly important capability,” said Monica E. Oss, Chief Executive Officer of OPEN MINDS, a national behavioral health market intelligence and management consulting firm.

Coordinate™ is available now for behavioral health organizations in the United States. It works directly inside of an organization’s existing EHR and scheduling workflows.

Behavioral health leaders can experience Coordinate™ directly through a guided test drive, a hands-on walkthrough of a morning with Coordinate™, at https://marketing.mend.com/coordinate-launch-preview. Teams that want to see Coordinate™ against their own schedule, EHR, and daily workflows can schedule a personalized demonstration from the same page.

About Mend

Mend provides AI-powered operations for behavioral health. Community mental health organizations, including CCBHCs, CMHCs, FQHCs, and outpatient behavioral health providers, use Mend to reduce no-shows, fill schedules, activate patients, and prove operational ROI. The platform streamlines communication between providers, staff, and patients across in-person and virtual care, engaging each patient at the right moment in their care journey. Built on more than 40 million appointments evaluated and 160 million patient interactions, Mend helps organizations keep schedules full and achieve minimal no-show rates while improving clinical outcomes and recovering revenue. Mend is headquartered in Orlando, Florida. To learn more, visit www.mend.com.

Media contact: David Henderson | marketing@mend.com