Netsmart Welcomes The New Year With A Free Webinar On The Must-Knows For Human Services

Overland Park, KS (December 21, 2025) – Netsmart will host a new executive webinar, 2026 Eligibility Must-Knows For Human Services, on January 21, 2026 at 1:00 PM ET. This executive session will examine why eligibility has become a front-end revenue-protection priority for human services organizations facing shifting requirements, heightened payer scrutiny, and mounting pressure to safeguard financial stability.

This educational webinar will focus on practical approaches to strengthening eligibility operations, including a high-level overview of the policy and payer environment shaping eligibility requirements and workflow strategies, which can reduce denials and improve first-pass pay performance. Eligibility is one of the first and most consequential steps in the revenue cycle. When verification processes are inconsistent, documentation is incomplete, or workflows do not keep pace with payer expectations, organizations feel the impact downstream through denials, rework, and delayed reimbursement.

“Eligibility is where revenue cycle risk begins,” said Kelly Simonet, Vice President, Revenue Cycle Operations at Netsmart. “As requirements evolve and payer scrutiny increases, organizations need clear workflows, consistent documentation practices, and defined accountability to reduce preventable denials and protect cash flow.”

“Front-end discipline is a financial stability strategy,” said Monica E. Oss, Chief Executive Officer of OPEN MINDS. “Leaders are elevating eligibility because it shapes everything downstream, including denials management and cash flow. These aspects of revenue cycle directly affect revenue predictability and overall organizational sustainability. Executives need to view eligibility as a core financial control, align it with day-to-day operations, and monitor it with the same discipline applied to the rest of the revenue cycle.”

This webinar is designed for senior executives and functional leaders responsible for revenue cycle performance in human services organizations, including finance, revenue cycle, operations, compliance, and access and intake leadership.

During the webinar attendees will learn: 

• How to strengthen eligibility workflows as a front-end revenue protection control
• How to prepare teams for evolving eligibility requirements and increased payer scrutiny
• How to reduce preventable denials by improving verification, documentation capture, and exception handling
• How to improve first-pass pay performance through accountability and workflow standardization

Register for this free informative webinar here: https://openminds.com/event/2026-eligibility-must-knows-for-human-services/. All registrants, regardless of attendance, will receive access to the session recording and presentation slides.

About The Speakers

Kelly Simonet | Vice President of Revenue Cycle Operations | Netsmart

Kelly leads revenue cycle operations at Netsmart, supporting human services organizations with strategies to strengthen front-end workflows, reduce administrative friction, and improve financial performance across the revenue cycle.

About Netsmart

Netsmart is an industry-leading healthcare technology organization empowering providers to deliver value-based care to the individuals and communities they serve. The Netsmart CareFabric® platform serves as a unified, connected framework of solutions and services for human services, post-acute, payer and public sector communities. Together with our clients and Marketplace vendors, we develop and deliver innovative technology, including electronic health records (EHRs), interoperability, analytics, augmented intelligence (AI), population health management and telehealth solutions and services that assist organizations in transforming the care they deliver. The result has helped make a positive impact on the lives of more than 165 million individuals.

For more than 55 years, Netsmart has helped provider organizations in their efforts to improve the health and wellbeing of the communities we collectively serve. To learn more, visit ntst.com and connect with us on LinkedIn, Facebook or X.

About OPEN MINDS

OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at www.openminds.com.