OPEN MINDS Announces Executive Roundtable On Achieving Strategy With Revenue Cycle Management
Gettysburg, Pa. (May 18, 2025) On May 22, 2025, at 1:00 p.m. ET, OPEN MINDS Senior Associates Sharon Hicks and Raymond Wolfe, J.D., will discuss how to make revenue cycle management (RCM) operational success a critical component of an organization’s sustainability strategy during the OPEN MINDS Executive Roundtable, Re-Engineering Revenue Cycle Management To Drive Strategy.
“Chief Financial Officers simply must know if their RCM function is working at the performance level necessary for the financial sustainability plan laid out in an organization’s strategic plan,” said OPEN MINDS Chief Executive Officer Monica E. Oss. “This is done by monitoring and measuring quantifiable RCM performance measures through key performance metrics. The reward for that will be operational efficiency, financial stability, and revenue optimization.”
Finance departments must work closely with an organization’s leadership to ensure that financial strategies and RCM practices are aligned to support overall business objectives. Ultimately, great RCM should be a defining value component that helps leaders make strategic decisions.
Executive attendees of this session will learn:
- RCM success as a strategy toward operational decision-making
- Metrics used for analyzing and managing RCM
- Program profitability assessments
To register for the 1:00 p.m. ET, May 22 event, visit https://attendee.gotowebinar.com/register/3210865770095612758. There is no cost to register, but free membership in the OPEN MINDS& Circle is required.
Speaker Bios
Sharon Hicks, Senior Associate, OPEN MINDS
Sharon Hicks, MBA, MSW, has more than 20 years of experience in the health and human service field. She has extensive expertise and a wide range of experience in health plan management, clinical operations management, and technology. A recognized thought leader among her peers, Ms. Hicks is a regular keynote speaker at industry conferences and association meetings, as well as an author of hundreds of articles and resources for professionals in both clinical and executive roles. Prior to joiningOPEN MINDS, Ms. Hicks spent two decades in a number of executive positions within the University of Pittsburgh Medical Center (UPMC) system. She served as the Chief Operating Officer for Community Care Behavioral Health, UPMC’s managed behavioral health organization responsible for $800 million in annual revenue. At Community Care, Ms. Hicks was responsible for all aspects of the organization’s operations, including fiscal, information systems, the claims processing department, and the design of clinical systems. She also managed the day-to-day operations of human resources, facilities, purchasing, and security.
Raymond Wolfe, J.D., Senior Associate,OPEN MINDS
Raymond “Ray” Wolfe, J.D. brings over 40 years of experience in the health and human services sector to the OPEN MINDSteam. His areas of expertise include managed care and value-based reimbursement models, financial analysis and management, mergers and acquisitions, CCBHC certification, integrated care, performance improvement, and strategic planning. Before joining OPEN MINDS, Mr. Wolfe served in a 22-year tenure with Pittsburgh Mercy Health System in Pittsburgh, Pennsylvania. Most recently, Mr. Wolfe served as the organization’s Chief Operating Officer (COO), where he was responsible for oversight of all system operations, strategic planning, and performance management. Under his direction, Pittsburgh Mercy achieved Certified Behavioral Health Center status, earned over $850K in value-based reimbursement contract quality bonus awards, integrated three organizations through merger/acquisition, opened a primary care service that was integrated into programming for the severe and persistent mentally ill and homeless populations, and adopted a new performance management program for managers.
About OPEN MINDS
OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the high-needs consumer market – mental health, addiction treatment, cognitive disabilities, chronic health conditions, elder services, health-related social needs, and adjacent markets within the health and human service field. Its mission is to provide payers, service provider organizations, pharmaceutical, technology, and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at openminds.com.