OPEN MINDS Hosts Executive Roundtable On ‘Strategic Productivity’ That Aligns Mission, Quality & Staff Experience
Gettysburg, PA (March 7, 2025)— As provider organizations adapt to hybrid care delivery models, executive teams face increasing pressure to balance productivity expectations with workforce engagement, service quality, and financial sustainability.
To address this challenge, OPEN MINDS will host an Executive Roundtable, ‘Strategic Productivity’ In A Hybrid Care Environment: The Southwest Behavioral & Health Services Case Study, on March 12, 2026, at 1:00 p.m. ET, featuring Steven Sheets, President and Chief Executive Officer of Southwest Behavioral & Health Services (SB&H).
The session will examine how SB&H redesigned its productivity and performance measurement system to support both organizational accountability and staff engagement. The approach includes enhanced outcome tracking, real-time performance dashboards, and an incentive structure that recognizes high-performing teams. Mr. Sheets will also share leadership strategies for balancing workforce flexibility with operational accountability in a hybrid care environment.
“Executive teams need intentional approaches to productivity that support both workforce engagement and financial performance,” said Monica E. Oss, Chief Executive Officer of OPEN MINDS. “Organizations that track outcomes and operational metrics in meaningful ways are better positioned to improve performance and negotiate stronger payer contracts.”
Participants in the Roundtable will gain practical insight into designing productivity tracking systems, implementing incentive programs, and leading organizational adoption of performance metrics that align mission, workforce experience, and operational outcomes.
The Executive Roundtable is part of the ongoing OPEN MINDS series designed to provide senior leaders with case-based strategies for operational excellence and sustainable growth.
Registration information is available at: ‘Strategic Productivity’ In A Hybrid Care Environment: The Southwest Behavioral & Health Services Case Study
About Southwest Behavioral & Health Services
Headquartered in Phoenix, Arizona, Southwest Behavioral & Health Services runs 16 outpatient clinics for consumers with serious mental illness, addictions, and HIV. It employs approximately 1,200 employees and has an annual revenue of $102.8 million.
About OPEN MINDSOPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. The OPEN MINDS mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at https://www.openminds.com.