GETTYSBURG, Pa. (August 29, 2021) — More than 600 executives registered to take part in The 2021 OPEN MINDS Management Best Practices Institute, held in-person and virtually from August 23-27. The 250 on-site attendees took a deep dive into improving services systems for consumers with complex conditions in the “next normal,” with other attendees sessions virtually. Session recordings, presentations, and exhibit booths will remain available to registered attendees at until September 24.

Featured speakers at the event included:

  • Caroline Carney, M.D., Chief Medical Officer, Magellan Health
  • Rafael Gonzalez-Amezcua, M.D., Aetna Better Health of California’s Chief Medical Officer
  • Eric C. Hunter, President & Chief Executive Officer of CareOregon,
  • Stephanie Rasmussen, Vice President of Long Term Supports & Services, Sunflower Health Plan
  • Jeffrey A. Nagel, Ph.D., Behavioral Health Director, of Orange Country Health Care Agency
  • Michael Brodsky, M.D., Medical Director For Behavioral Health & Social Services L.A. Care Health Plan
  • Chris Esguerra, M.D., Chief Medical Officer, Health Plan of San Mateo
  • Alexa Baghdassarian, M.S., LMFT and Vice President of Operations, Discovery Behavioral Health
  • Shawna Morris, MPA, Chief Executive Officer, Casa Pacifica Centers For Children & Families
  • Yagnesh Badgama, BCBAVP, Clinical Care Services Autism, Magellan Health
  • Victor Armstrong, Director, North Carolina Division of Mental Health, Developmental Disabilities, & Substance Abuse Services, North Carolina Department of Health & Human Services
  • Nanette Perrin, Senior Director of Kansas Pathways, RCRS & Social Determinants of Health, Sunflower Health Plan
  • Stephanie Perry, Director of Long Term Care & Support Services, Iowa Total Care
  • Tracy Sanders, M.Ed., Senior Director, Medicaid Complex Population Development, Optum Behavioral Health
  • Kimberly Macakiage, Medicaid Waiver Director, Integral Care
  • Beau Hennemann, Director, Special Programs, CA Medicaid Health Plan, Anthem
  • Briana Duffy, Market President West, Beacon Health Options
  • Michelle Berthon, Behavioral Health Clinical Operations & Government Sector Product Development, Optum

The week featured three special summit meetings:

  • The OPEN MINDS 2021 I/DD Executive Summit: Strategies For The ‘Next Normal’: Responding To I/DD At The Crossroads – Sponsored by CapGrow Partners
  • Preparing for CalAIM: A Behavioral Health Provider Strategy Summit
  • The OPEN MINDS Health Plan Partnership Summit: An Assessment Of Payer Partnership Priorities In The ‘Next Normal’

The week also featured two executive seminars:

  • How To Optimize Technology: An OPEN MINDS Seminar On Getting The Most Value From Your Technology Investments
  • How To Develop A Successful Marketing Plan: The OPEN MINDS Seminar On Marketing Strategy

OPEN MINDS Platinum Partners include: Qualifacts + Credible, PsychU, NephU, NextGen, Remarkable Health, Bells, and Netsmart.

OPEN MINDS Gold, Silver, and Bronze Partners include: Otsuka Market Access, Genoa Healthcare, Streamline Healthcare Solutions, Welligent, HiMS EHR Solutions For Integrated Health Care, DATIS HR Cloud, Relias, and TenEleven Group.

OPEN MINDS Affiliate Sponsors include: DrFirst, Eccovia, GenoMind, Harris Coordinated Care Solutions, i2i Population Health, Iris Telehealth, Millin Associates, Owl, The Echo Group, Tridiuum, and Wex.

OPEN MINDS Exhibiting Partners include: Butler Human Services Furniture, CapGrow Partners, Exym, Opeeka, Secure Telehealth, and Therap Services.

OPEN MINDS Association Partners include:

  • Alabama Council of Community Mental Health Boards
  • Alliance for Strong Families & Communities
  • California Alliance of Child and Family Services
  • California Council of Community Behavioral Health Agencies
  • Child Welfare League of America
  • Colorado Association of Family and Children’s Agencies
  • Colorado Behavioral Healthcare Council
  • Connecticut Community Nonprofit Alliance
  • Florida Council for Community Mental Health
  • Community Behavioral Health Association of Maryland
  • Minnesota Assoc. of Community Mental Health Programs
  • Missouri Coalition of Children’s Agencies
  • National Association of Addiction Treatment Providers
  • New Jersey Alliance for Children, Youth & Families
  • New Jersey Association of Community Providers
  • New Jersey Association of Mental Health and Addiction Agencies
  • The Ohio Council of Behavioral Health and Family Services Providers
  • Rehabilitation & Community Providers Association
  • Vermont Council of Developmental and Mental Health Services
  • Virginia Association of Community Services Boards (VACSB)
  • West Virginia Behavioral Healthcare Providers Association
  • Together Georgia
  • Iowa Association Of Community Providers

Next in the OPEN MINDS executive education series is The OPEN MINDS Executive Leadership Retreat Institute, being held September 20-24, 2021. The institute is the only national event designed to provide health and human service leaders with the strategy insights, business practice models, and personal resiliency tools they need to tackle the unique challenges of a changing health and human service market in the “next normal.”

The 2021 OPEN MINDS Technology & Analytics Institute will be held from October 25-28, 2021. Registration is complimentary for Elite-level members of OPEN MINDS Circle, a market intelligence online community. You can register now by clicking here.

For more information on the program, upcoming sponsorship opportunities, or media inquiries, contact the events team, at 717-334-1329 or


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS‘ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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