OPEN MINDS & Netsmart Announce Executive Webinar: “AI In Action:  Build Trust, Engagement & Impact In Human Services”

Gettysburg, PA (June 8, 2025)—OPEN MINDS, in collaboration with Netsmart, will host a complimentary executive webinar, AI in Action: Build Trust, Engagement and Impact in Human Services, on June 25, 2025, at 1:00 PM ET. This executive session will explore how human services organizations can operationalize AI to improve clinical documentation, boost staff engagement, and accelerate their organizational strategy without adding friction.

The discussion will feature insights from Access Services and Netsmart, with real-world examples of how organizations are implementing AI tools to solve frontline challenges. Attendees will learn how augmented intelligence is transforming service delivery, including mobile crisis response and revenue cycle efficiency.

“Augmented intelligence only delivers ROI when it’s embedded in workflows that already feel human-centered and accountable,” said Rick Rowley, Senior Associate at OPEN MINDS. This webinar is designed for senior executives, operations leaders, clinical managers, and IT strategists in behavioral health, I/DD, crisis services, and community-based human services. Registration is complimentary.

Featured speakers include:

• Jessica Fenchel, MA, Senior Vice President & Chief Operating Officer, Access Services. Jessica has led service transformation efforts across crisis, school, forensic, and housing programs. She is known statewide for cross-system partnerships—especially between law enforcement and behavioral health—and serves on the Pennsylvania Behavioral Health Council, NAMI Montgomery County, and MAX Association boards.
  
• Jon Schafer, Director of Client Success – AI, Netsmart. With 17+ years in behavioral health technology, Jon helps organizations embed AI into daily operations. He brings deep expertise from support, engineering, and sales roles—focused on creating tools that actually work for the field.
  
• Tricia Zerger, MA, Senior Director, Human Services Strategy, Netsmart. Tricia drives market strategy for Netsmart’s human services offerings. With a background in counseling and clinical systems, she leads product and partnership alignment across behavioral health, child welfare, and I/DD. She is also a national trainer in suicide prevention and Mental Health First Aid.

Together, they will outline proven methods to:

• Navigate the AI adoption journey and foster organization-wide engagement
• Leverage AI to streamline documentation and enhance field response workflows
• Apply lessons from Access Services’ AI-powered clinical coaching model to improve staff efficiency and lay the groundwork for scalable innovation

Register here: https://openminds.com/event/ai-in-action-build-trust-engagement-and-impact-in-human-services/

All registrants will receive access to the session recording and presentation slides.

About Netsmart

Netsmart is an industry-leading healthcare technology organization empowering providers to deliver value-based care to the individuals and communities they serve. The Netsmart CareFabric® platform serves as a unified, connected framework of solutions and services for human services, post-acute, payer and public sector communities. Together with our clients and Marketplace vendors, we develop and deliver innovative technology, including electronic health records (EHRs), interoperability, analytics, augmented intelligence (AI), population health management and telehealth solutions and services that assist organizations in transforming the care they deliver. The result has helped make a positive impact on the lives of more than 147 million individuals.

For more than 55 years, Netsmart has helped provider organizations in their efforts to improve the health and wellbeing of the communities we collectively serve. To learn more, visit ntst.com and connect with us on LinkedIn, Facebook or X.

About OPEN MINDS

OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at https://www.openminds.com.