OPEN MINDS & Netsmart Announce Executive Webinar: “From Referral To Admission: How Automation Transforms Intake”
Gettysburg, PA (March 14, 2026) – OPEN MINDS, in collaboration with Netsmart, will host a new executive webinar, From Referral to Admission: How Automation Transforms Intake, on March 25, 2026. In behavioral health, referral intake is a time-to-care issue and a capacity issue. Many organizations still rely on manual entry, fragmented communication, and limited visibility across referral sources. That combination drives delays, creates avoidable rework for staff, and increases the risk of missed opportunities for timely admissions.
In this session, Spectrum Health Systems and Netsmart will share how they modernized an end-to-end referral workflow using automation and AI to reduce processing time, improve staff morale, and strengthen partner satisfaction. Attendees will hear how Spectrum moved from a fax- and email-driven workflow that took up to 15 minutes per referral to an automated, data-informed process completed in just over two minutes.
“Speed and visibility at intake are operational controls,” said Monica Oss, CEO at OPEN MINDS. “When teams reduce manual handoffs and standardize decision workflows, they protect access, partner confidence, and staff capacity.”
This webinar is designed for senior executives and functional leaders responsible for revenue cycle performance in human services organizations, including finance, revenue cycle, operations, compliance, and access and intake leadership.
“Referral management is where access to care begins in Human Services,” said AJ Peterson, SVP & GM of CareGuidance at Netsmart. “We are automating not only the referral workflow but the entire process, from triaging referrals to eligibility verification, intake process and payment. By streamlining the referral process organizations can deliver the right level of care and optimize reimbursement.“
Featured speakers include:
Courtney Cross, Director of Data Management, Spectrum Health Systems
Courtney Cross is a leader in healthcare data analytics and behavioral health informatics at Spectrum Health Systems, Inc. in Worcester, Massachusetts. With more than seven years at Spectrum, she has helped translate data into actionable insights that support clinical and operational decision-making. Her expertise includes SQL, healthcare systems, and project management. Courtney holds a Bachelor of Science in Data Analytics from Southern New Hampshire University.
Andrew Johns, Senior Client Success Manager, Netsmart
Andrew Johns is a healthcare technology leader with experience in human services, data analytics, and client success. As Senior Client Success Manager, Population Health at Netsmart, he collaborates with provider organizations to strengthen outcomes through technology-enabled workflows that align operational execution with organizational strategy.
During the webinar, attendees will learn:
- How AI and automation can reduce referral processing time
- How analytics can support operational and strategic decisions
- Real-world examples of automated workflows that help improve efficiency and consistency
Register here, all registrants will receive access to the session recording and presentation slides.
About Netsmart
Netsmart is an industry-leading healthcare technology organization empowering providers to deliver value-based care to the individuals and communities they serve. The Netsmart CareFabric® platform serves as a unified, connected framework of solutions and services for human services, post-acute, payer, and public sector communities. Together with our clients and Marketplace vendors, we develop and deliver innovative technology, including electronic health records (EHRs), interoperability, analytics, augmented intelligence (AI), population health management, and telehealth solutions and services that assist organizations in transforming the care they deliver. The result has helped make a positive impact on the lives of more than 165 million individuals.
For more than 55 years, Netsmart has helped provider organizations in their efforts to improve the health and wellbeing of the communities we collectively serve. To learn more, visit ntst.com and connect with us on LinkedIn, Facebook or X.
About OPEN MINDS
OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at www.openminds.com.