GETTYSBURG, Pa. (May 22, 2022) — On May 24, 2022 at 1:00 pm ET, OPEN MINDS will host, Six Steps to Improving CCBHC Outcomes: The Berks Counseling Center Case Study, sponsored by Qualifacts and the Providers’ Resource Center for Behavioral Health and Human Services (PRC). This event will provide strategies and insights into producing quality behavioral health outcomes for Certified Community Behavioral Health Centers (CCBHC).

During this special case study webinar on May 24 at 1:00 pm ET, Berks Counseling Center will share how the CCBHC successfully improved performance on behavioral health outcomes and built a cycle of continuous quality improvement in just one year. Attendees can also expect to hear the challenges and successes experienced throughout the CCBHC journey and some important lessons learned.

“In its fifth year of existence as an entity, states with CCBHC programs are seeing improvements in initiation, engagement, and follow up on behavioral health services, as well as improved access to care, expanded crisis services and supports, decreased wait times, and reductions in health disparities,” said Monica Oss, Chief Executive Officer at OPEN MINDS. “But, despite many states seeing great improvements, not all CCBHCs have been successful. It’s important to share strategies for success so other organizations who are currently – or are considering becoming CCBHCs – can be successful, too.”

Our faculty for this event will be John E. Heim, Technology Specialist, EHR Systems at Berks Counseling Center, and Mary A. Givens, CCBHC Program Manager at Qualifacts.

John Heim currently serves as the Technology Specialist, EHR Systems for Berks Counseling Center (a CCBHC/ICWC), where John manages the Electronic Health Record, writes reports, manages technology-related projects, and coordinates with Clinical and Administrative staff to improve data collection for the agency. He was the Project Manager for the Credible implementation in 2017/2018 and tries to be the bridge between the clinical and IT departments so they can implement effective organization-wide solutions.

Mary Givens has worked with Qualifacts for almost 16 years on the Product team but has spent most of her time in compliance. She has been the CCBHC Program Manager since September 2021.

Don’t miss Six Steps to Improving CCBHC Outcomes: The Berks Counseling Center Case Study on May 24 at 1:00 pm ET. This webinar is available free of charge. thanks Thanks to the generous sponsorship of Qualifacts and the PRC. However, attendees must register in advance.

About Berks Counseling Center

Berks Counseling Center is a PA Integrated Community Wellness Center (ICWC) and Certified Community Behavioral Health Clinic (CCBHC) providing high quality, comprehensive, coordinated care utilizing evidence-based practices. BCC accepts referrals and admissions for services without regard to race, sex, color, national origin (including limited English proficiency), ancestry, religious creed, disability, or age.

About Qualifacts

Qualifacts  is one of the largest behavioral health, rehabilitative and human services EHR vendors in the country. Its mission is to be an innovative and trusted technology and solutions partner, enabling exceptional outcomes for its customers and those they serve. With more than 20 years of experience, Qualifacts’ products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement.  The company offers three EHR platforms – CareLogic, Credible and InSync, serving all segment sizes in the market.


About Providers’ Resource Center for Behavioral Health and Human Services

Your platform for building success with value-based care. Serving consumers with chronic conditions and complex support needs is a long and winding path. Let us be your guide, providing your team with the navigation tools needed for the transition to value-based reimbursement.

The Providers’ Resource Center for Behavioral Health & Human Services is the only authoritative resource on value-based reimbursement developed for executives of health and human service organizations serving consumers with complex needs.


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field serving consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers, with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at

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