GETTYSBURG, Pa. (May 9, 2021) — This last year has dramatically changed the world and with it, the health and human services industry. Large portions of staff are now working from home. Consumers are increasingly anxious and depressed from the days spent in quarantine, with some unable or unwilling to access behavioral health services. To help health and human services provider organizations understand the tools available and essential for their survival, Qualifacts + Credible and OPEN MINDS have released a new white paper, Preparing For The Unknown: The Six EHR Functionalities Essential For Surviving During & After A Pandemic.

Technology has played a key role in service delivery and the survival of provider organizations across the nation during this challenging time, from simply providing staff with a way to work remotely to connecting consumers and provider organizations across the country for service delivery. Provider organizations with a fully implemented and functional electronic health records (EHR) system were better positioned for success in these chaotic, fast-paced, quickly changing times.

“This year has been challenging for everyone across the globe. Health and human services provider organizations have had an especially difficult time pivoting operations and transforming to meet the needs of their consumers with the highest care needs,” said Monica Oss, Chief Executive Officer at OPEN MINDS. “We have been conducting our annual EHR survey for five years now, and it’s plain to see the market has changed. Most providers have already adopted an EHR and are now focusing on ensuring they have the right technology and vendor to grow with them as the market changes.”

To further understand what additional functionalities provider organizations needed to survive during and after the pandemic, OPEN MINDS and Qualifacts + Credible conducted the 2020 National Behavioral Health EHR Survey of provider organizations across the nation in the health and human services industry. The survey uncovered critical information on the purchasing and implementation behaviors of health and human service provider organizations related to EHRs and their functionalities.

“Simply having an EHR is no longer enough. Whether it is value-based care and reimbursements, integrated primary and mental health care, or just complex state reporting requirements, we aim to support and provide health and human services provider organizations the critical technology they need to optimize their outcomes,” said Jeff Silverman, Chief Sales and Marketing Officer at Qualifacts + Credible. “It is important that we are a comprehensive resource for our customers, so sponsoring this white paper and annual survey was a meaningful opportunity to provide value to agencies we serve. Insights like these give both our team and providers who are considering new technology a deeper understanding what functionality provider organizations want and need to drive more efficient and streamlined operations.”

Read the recently released white paper, Preparing For The Unknown: The Six EHR Functionalities Essential For Surviving During & After A Pandemic, to see the results of the 2020 National Behavioral Health EHR Survey and dive into the six key functionalities needed to support provider organizations during and post-pandemic.

This guide has been provided to OPEN MINDS readers free of charge, courtesy of The Value Based Care for Behavioral Health online community and Qualifacts + Credible. To download, Preparing For The Unknown: The Six EHR Functionalities Essential For Surviving During & After A Pandemic, and learn more about the 2020 National Behavioral Health EHR Survey, please visit: https://openminds.com/market-intelligence/resources/preparing-for-the-unknown-the-six-ehr-functionalities-essential-for-surviving-during-after-a-pandemic/

About Value Based Care for Behavioral Health

Your platform for building success with value-based care. Serving consumers with chronic conditions and complex support needs is a long and winding path. Let us be your guide, providing your team with the navigation tools needed for the transition to value-based reimbursement.

Value Based Care for Behavioral Health is the only authoritative resource on value-based reimbursement developed for executives of health and human service organizations serving consumers with complex needs. Brought to you by OPEN MINDS and Qualifacts + Credible. Learn more or join at www.vbcforbh.com.

About Qualifacts + Credible

Qualifacts and Credible have merged. And we’re laser-focused on helping Behavioral Health and Human Services agencies improve clinical outcomes, enhance operations and activate their full potential.

Please rest assured – the team and tech you love will remain in place. Providers will have the flexibility to choose and work with the two best-in-KLAS EHR solutions, CareLogic and Credible Behavioral Health. Our teams will continue to support both platforms and our agency partners from end to end.

Over time, we will fully bring to life the power and potential of this merger – to elevate agencies and create healthier communities – across our offering, team, and the industry. We’re excited for you to take this journey with us! Learn more

About OPEN MINDS

OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serves consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at www.openminds.com.

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