GETTYSBURG, Pa. (February 21, 2021) — Qualifacts + Credible, a leading provider of electronic health records (EHR) for behavioral health and human services organizations, have announced a partnership with Hillsides of Los Angeles County, CA, to provide a comprehensive suite of services through the CareLogic EHR platform.

Hillsides is a Pasadena-based nonprofit that provides comprehensive mental health services, foster care and adoption services, family support and residential treatment to more than 17,000 clients annually. To date, Hillsides has served more than 110,000 individuals and currently collaborates with more than 140 community organizations, including 20 school districts to provide essential services. As it has grown, its former EHR system was having trouble keeping up, says Grayson Kelso, Director of Technology Services.

“We have been having issues with uptime and integration, pushing us towards creating homegrown workarounds,” Kelso says. “We need a system that can deliver across billing, reporting and clinical functions. We currently can’t do the level of reporting or analytics work we require out of our current system, and so we are very excited to add the dashboards, process automation, mobile functions for field staff, appointment reminders and other integrations that CareLogic will bring. In so many ways we feel like we’re going next-generation.”

Following implementation, Hillsides will be fully supported by a robust state reporting suite that is integrated with the major systems utilized by Los Angeles County and California state agencies, most notably Medi-Cal and the Los Angeles County Department of Mental Health’s Integrated Behavioral Health Information System (IBHIS) system. The agency also will be utilizing CareLogic Advanced Analytics, Analytics ODBC Connector, Appointment Reminders Advanced and CareLogic Mobile.

“The investment we have made in this strong interoperability platform will pay dividends right away for Hillsides and for other Los Angeles County customers,” said Robert Patton, Vice President of Implementation Services at Qualifacts + Credible.

The agency’s implementation of Qualifacts’ CareLogic EHR platform also will allow Hillsides team members to leverage Qualifacts Community, a social network specifically designed for collaboration and best-practice sharing.

“Qualifacts+Credible are honored to welcome Hillsides to our growing California family,” said Paul Ricci, CEO. “We look forward to working closely with the Hillsides to maximize the value they get from the CareLogic platform.”

About Qualifacts + Credible

Qualifacts and Credible have merged. And we’re laser-focused on helping Behavioral Health and Human Services agencies improve clinical outcomes, enhance operations, and activate their full potential.

Please rest assured – the team and tech you love will remain in place. Providers will have the flexibility to choose and work with the two best-in-KLAS EHR solutions, CareLogic and Credible Behavioral Health. Our teams will continue to support both platforms and our agency partners from end to end.

Over time, we will fully bring to life the power and potential of this merger – to elevate agencies and create healthier communities – across our offering, team, and the industry. We’re excited for you to take this journey with us!

For more information, visit www.qualifacts.com.


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