GETTYSBURG, Pa. (January 24, 2021) – On February 18 at 1:00 pm ET, OPEN MINDS will host the executive web forum, Telehealth Sustainability: What Is The Role Of Hybrid Telehealth/In-Person In The Next Normal? for executives of health and human service organizations. This executive web forum, featuring OPEN MINDS Senior Associate Sharon Hicks, will present an overview of issues to consider when implementing a hybrid telehealth/in-person program.

“It will be very hard for regulators, insurance companies, and employers to reverse the rules that supported the widespread use of telehealth during the Covid-19 pandemic,” said Ms. Hicks. “But remember, telehealth is simply a tool. One uses tools to solve problems, but tools are not solutions. Without the ability to state the goal, you will never know if you are selecting the appropriate tool.”

In this session, we will discuss a case study that speaks to the creation of a telehealth program focused in behavioral health, including what these programs look like, how to design them, and the necessary steps to take in this transition. Executive attendees will learn some key “how to’s” from this session:

    • How to pivot from delivering services exclusively face-to-face to delivering services via telehealth
    • How to develop a hybrid approach

The February 18 executive web forum—exclusive to Elite members of the OPEN MINDS Circle—is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each 60-minute briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. OPEN MINDS experts are on the line to answer questions and provide follow up private Quick Consults for members.

For more information on the program, or media inquiries, contact Cory Thornton, Managing Editor, Market Intelligence, OPEN MINDS, at 717-334-1329 or

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