GETTYSBURG, Pa. (December 20, 2020) – On February 4 at 1:00 pm EDT, OPEN MINDS will host the executive web forum, How To Demonstrate The ROI Of A New Clinical Program, for executives of health and human service organizations. Led by OPEN MINDS Senior Associate Ken Carr, the forum will explore both the fundamentals of service line development and the development of a return-on-investment (ROI) model for that service line.

“Executives at small provider organizations need to ask, ‘what will it take to remain viable’” said OPEN MINDS Chief Executive Officer Monica E. Oss. “I’m willing to bet that, for most of them, a good critical look at their service lines is part of the answer. In the current environment of changing consumer expectations and financial models, new service line development is an essential executive skill that all executives serving consumers with complex needs must master.”

Executive attendees will learn about:

  • The move to measuring value and return on investment (ROI).
  • The process for proposing a new program to payers.
  • Creating an ROI model.

The February 4 executive web forum—exclusive to Elite members of the OPEN MINDS Circle—is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each 60-minute briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. OPEN MINDS experts are on the line to answer questions and provide follow up private Quick Consults for members.

For more information on the program, or media inquiries, contact Meena Dayak, Executive Vice President, Market Intelligence, OPEN MINDS, at 717-334-1329 or

 is an award-winning information source, executive education provider, and business solutions firm specializing in health and human services for people with chronic conditions and complex support needs. For thirty years, we’ve helped organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies, and regulations. Learn more at

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