GETTYSBURG, Pa. (November 8, 2020) – On November 12 at 1:00 pm EST, OPEN MINDS will host the executive web forum, Thinking On Your Feet Now While Planning For The Future: The Monarch Case Study, for executives of health and human service organizations. Led by Peggy Terhune Ph.D., president and chief executive officer of Monarch, the web forum will explore how Monarch adapted operations to COVID-19, including legal issues, output and production, communication plans, and financial stability.

“If we have learned anything in 2020, it’s that the reopening versus recovery issues are many,” said OPEN MINDS Chief Executive Officer Monica E. Oss. “A great strategy, fast reaction times, a detailed operating plan, and good cash flow are critical to make any response to the current market a success that can balance the urgency of now, with a future strategy.”

Executive attendees will learn about how Monarch:

  • Moved quickly to respond to the pandemic
  • Worked with staff to identify and implement safety measures
  • Protected finances
  • Communicated with the board
  • Identified decisionmaking factors
  • Balanced the urgency of now with a future strategy

The November 12 executive web forum—exclusive to Elite members of the OPEN MINDS Circle—is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each 60-minute briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. OPEN MINDS experts are on the line to answer questions and provide follow up private Quick Consults for members.

For more information on the program, or media inquiries, contact Meena Dayak, Executive Vice President, Market Intelligence, OPEN MINDS, at 717-334-1329 or

 is an award-winning information source, executive education provider, and business solutions firm specializing in health and human services for people with chronic conditions and complex support needs. For thirty years, we’ve helped organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies, and regulations. Learn more at

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